ITIL V.3/2011 Foundation (IT Infrastructure Library)
Duration : 3 Days
Venue:
- Amaroossa Hotel Bandung
- Siesta Hotel Legian Bali
- Ibis Cawang Jakarta
Bandung | Bali | Jakarta
Registration : Click Here
Hotline ( CALL/SMS/WA )
0838-0838-0001
Syllabus :
Description
|
:
|
ITIL atau
Information Technology Infrastructure Library adalah suatu rangkaian konsep
dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi
informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang
masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure
Library merupakan merek dagang terdaftar dari Office of Government Commerce
(OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa
praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh
yang dapat disesuaikan dengan segala jenis organisasi TI.
Walaupun
dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada
pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling
dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service
Management), yaitu Service Delivery (Antar Layanan) dan Service Support
(Dukungan Layanan).
Pada 30 Juni
2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari
lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang
disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3
Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep
sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut
adalah:
1.
Service Strategy
2.
Service Design
3.
Service Transition
4.
Service Operation
5.
Continual Service Improvement
|
|||
Goals
|
:
|
Peserta mampu memahami
konsep dari pengelolaan IT berbasis layanan (IT Service Management)
berdasarkan framework IT Infrastructure Library (ITIL) versi 3. Beserta
tambahan skenario studi kasusnya dan implementasi menggunakan ITSM software
simulation
Peserta dapat melakukan
analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team
work atau perorangan
Peserta
mengerti tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada
suatu organisasi / perusahaan berdasarkan prinsip dan model continual
improvement yang terdapat dalam pelatihan
|
|||
Participants
|
:
|
-
IT Manager
-
IT Drector
-
IT Infrastructure Staff
-
Direksi
|
|||
Prerequisites
|
:
|
-
Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
-
Memiliki basic skill atau pengetahuan di bidang IT.
|
|||
Details
|
:
|
Introduction
The Four Perspectives (Attributes) of ITSM
Benefits of ITSM
Business and IT Alignment
What is ITIL®?
Common
Terminology
What are Services?
Processes & Functions
Defining Processes
Defining Functions
Connecting Processes and Functions
The Service Lifecycle
Mapping the Concepts of ITIL® to the Service Lifecycle
How does the Service Lifecycle work?
Service Strategy
Major Concepts
Creating Service Value
Service Packages and Service Level Packages
Service Strategy Processes
Service Portfolio Management
Financial Management
Demand Management
Service Strategy Summary
Interfaces with
the Service Design Phase
Interfaces with
the Service Transition Phase
Interfaces with
the Service Operation Phase
Interfaces with
the Continual Service Improvement Phase
Service Strategy Service Scenario
Overall Service Strategy
Service Portfolio Management Considerations
Financial Management Considerations
Demand Management Considerations
Ø Day 2
Service Design
Major Concepts
Five Major Aspects of
Service Design
Service Design Packages
Service Design Processes
Service Level Management
Supplier Management
Service Catalogue Management
Capacity Management
Availability
Management
IT Service Continuity
Management
Information Security Management
Service Design Scenario
Service Level Management Considerations
Capacity Management Considerations
Availability
Management Considerations
Information Security Management Considerations
Service Catalogue Management Considerations
ITSCM Considerations
Supplier Management Considerations
Service Transition
Service Transition Processes
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Validation and Testing
Service Transition Summary
Service Transition Scenario
Knowledge Management Considerations
Service Asset and Configuration Management Considerations
Change Management Considerations
Release and Deployment Management Considerations
Service Validation and Testing Considerations
Service Transition Review Questions
Service Operation
Service Operation Functions
The Service Desk
Technical Management
IT Operations Management
Application Management
Service Operation Processes
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management
Service Operation Scenario
Functions
Processes
Service Operation Review Questions
Ø Day 3
Continual Service Improvement
Continual Service Improvement Processes
Service Level Management
Service Measurement and Reporting
CSI ( Step) Improvement Process
Continual Service Improvement Summary
Continual Service Improvement Scenario
Service Level Management
Service Measurement and Reporting
CSI Process
Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
Exam Details
Practical Suggestions
Certification
ITIL® Certification Pathways
ISO/IEC Pathways
Study case, Exam Preparation
-
|
|||
