Saturday, January 6, 2018

• Training ITIL V.3/2011 Foundation (IT Infrastructure Library)

ITIL V.3/2011 Foundation (IT Infrastructure Library)

Duration : 3 Days

Venue:
  • Amaroossa Hotel Bandung
  • Siesta Hotel Legian Bali
  • Ibis Cawang Jakarta
Price :
Bandung | Bali | Jakarta

Registration : Click Here

Hotline ( CALL/SMS/WA )

0838-0838-0001


Syllabus :

Description
:
ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

1.        Service Strategy
2.        Service Design
3.        Service Transition
4.        Service Operation
5.        Continual Service Improvement




Goals
:
Peserta mampu memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3. Beserta tambahan skenario studi kasusnya dan implementasi menggunakan ITSM software simulation

Peserta dapat melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan

Peserta mengerti tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan



Participants
:
-          IT Manager
-          IT Drector
-          IT Infrastructure Staff
-           Direksi



Prerequisites
:
-          Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
-          Memiliki basic skill atau pengetahuan di bidang IT.



Details
:
Ø  Day 1


         Introduction                                             

              The Four Perspectives (Attributes) of ITSM                         

              Benefits of ITSM                                           

              Business and IT Alignment                                 

              What is ITIL®?                                           

         Common Terminology                                       

              What are Services?                                           

              Processes & Functions         
              Defining Processes                                         
              Defining Functions                                         
              Connecting Processes and Functions                           

         The Service Lifecycle                                  

              Mapping the Concepts of ITIL® to the Service Lifecycle                   

              How does the Service Lifecycle work?                                 

         Service Strategy                                          

              Major Concepts                                             
              Creating Service Value                                     
              Service Packages and Service Level Packages                         

              Service Strategy Processes                                   
              Service Portfolio Management                            
              Financial Management                                   
              Demand Management                                     

              Service Strategy Summary                                 
              Interfaces with the Service Design Phase                     
              Interfaces with the Service Transition Phase                    
              Interfaces with the Service Operation Phase                         
              Interfaces with the Continual Service Improvement Phase             

              Service Strategy Service Scenario                               
              Overall Service Strategy                                 
              Service Portfolio Management Considerations                   
              Financial Management Considerations                                   
              Demand Management Considerations                                    

Ø  Day 2
         Service Design                                     


              Major Concepts                         
              Five Major Aspects of Service Design  
              Service Design Packages                        

              Service Design Processes                            
              Service Level Management                   
              Supplier Management                           
              Service Catalogue Management          
              Capacity Management                           
              Availability Management                      
              IT Service Continuity Management   
              Information Security Management   


              Service Design Scenario                                                      
              Service Level Management Considerations               
              Capacity Management Considerations                       
              Availability Management Considerations                   
              Information Security Management Considerations
              Service Catalogue Management Considerations       
              ITSCM Considerations                                                     
              Supplier Management Considerations                        


         Service Transition                                                          

              Service Transition Processes                              
              Knowledge Management                              
              Service Asset and Configuration Management 
              Change Management                                             
              Release and Deployment Management             
              Service Validation and Testing                               

              Service Transition Summary                                        

              Service Transition Scenario                                         
              Knowledge Management Considerations            
              Service Asset and Configuration Management Considerations                
              Change Management Considerations                                        
              Release and Deployment Management Considerations         
              Service Validation and Testing Considerations                           

              Service Transition Review Questions                                               
         Service Operation                                                         


              Service Operation Functions                              
              The Service Desk                                             
              Technical Management                               
              IT Operations Management                         
              Application Management                            

              Service Operation Processes                             
              Event Management                                     
              Incident Management                                
              Problem Management                                 
              Request Fulfillment                                      
              Access Management                                    


              Service Operation Scenario                            
              Functions                                                       
              Processes                                                       

              Service Operation Review Questions              

Ø  Day 3 

         Continual Service Improvement                              


              Continual Service Improvement Processes   
              Service Level Management                        
              Service Measurement and Reporting      
              CSI (   Step) Improvement Process          

              Continual Service Improvement Summary   

              Continual Service Improvement Scenario     
              Service Level Management                        
              Service Measurement and Reporting      
              CSI Process                                                       

              Continual Service Improvement Review Questions
         ITIL® Foundation Exam Tips                                                  

              Exam Details                                                            

              Practical Suggestions                                            

         Certification                                                            

              ITIL® Certification Pathways                       

              ISO/IEC Pathways                                         

Study case, Exam Preparation
-